Booking Terms & Conditions
Please read carefully before booking. Payment of the booking fee or purchase of any package confirms that you have read, understood, and agreed to the following terms and conditions.
1. Booking Fee & Payments
A non-refundable booking fee of £40 is required to secure all appointments. The booking fee covers administrative costs, clinician time allocation, diary reservation, and loss of appointment opportunity. The booking fee is not a deposit and is non-refundable under any circumstances. The booking fee will be deducted from the total cost of your treatment on the day of your appointment.
All treatments, services, and payments made to the clinic are non-refundable. All discounted packages are strictly non-refundable.
2. Packages – Purchase, Use & Validity
Once a package has been purchased, it cannot be cancelled.
Packages are non-transferable and cannot be exchanged for cash.
Packages must be used within 12 months of the purchase date unless otherwise agreed in writing by the clinic.
Any unused sessions remaining after 12 months will automatically expire and be cancelled without refund.
If a client books a package and does not complete payment in full at the time of booking, the package will be subject to any future price increases at the time remaining sessions are booked or resumed.
Clients who book packages and do not attend or rebook for extended periods (including gaps of several months) remain bound by the original package terms, validity period, and pricing conditions.
3. Cancellations, Rescheduling & No-Shows
A minimum of 24 hours’ notice is required to cancel or reschedule any appointment.
Pay-As-You-Go Appointments (Non-Package Clients):
If less than 24 hours’ notice is given, the £40 non-refundable booking fee will be forfeited. Failure to attend an appointment without notice (no-show) will result in loss of the booking fee and the appointment.
Package Appointments:
If less than 24 hours’ notice is given, the session will be forfeited and deducted from the package.
If the client wishes to reinstate the forfeited session, a £40 cancellation booking fee will be required to rebook.
Package sessions that are missed without notice (no-shows) are automatically forfeited.
No-Show Policy:
Where a client has a same-day no-show (Model 1 no-show), the clinic reserves the right to charge the full cost of the scheduled treatment for that day. Repeated late cancellations or no-shows may result in refusal of future bookings or requirement for full payment in advance.
4. Lateness & Travel Responsibility
Clients are expected to arrive on time for their scheduled appointment. Clients arriving more than 15 minutes late may not be seen due to clinic scheduling. If we are unable to accommodate you because of lateness, the appointment will be deemed a late cancellation and the booking fee will be retained. Travel delays, traffic, parking issues, transport disruption, or personal circumstances remain the client’s responsibility and do not entitle the client to a refund.
5. Surgery Changes, Medical Suitability & Store Credit
In the event that surgery does not go ahead, is postponed, or a client is deemed medically unsuitable for a treatment, payments may be transferred to an alternative treatment or converted to store credit, subject to clinical approval.
Any store credit issued is non-transferable and may only be used with the clinic.
Store credit does not expire only where this has been expressly agreed in writing by a nurse or clinician.
No refunds will be issued under any circumstances.
6. Post-Operative Care & Add-On Services
Post-operative care packages and massages do not include seroma aspiration or seroma care. Seroma care is a separate clinical service and must be booked as an add-on, either online or during your appointment. Failure to book the correct service does not entitle the client to a refund or additional treatment time.
7. Clinic Policy & Conduct
The clinic operates a strict no-children and no-plus-one policy unless agreed in advance.
Appointments and packages are non-transferable and cannot be used by another individual.
The clinic reserves the right to refuse service to anyone who behaves in a disrespectful, aggressive, or inappropriate manner.
Any abuse toward staff will result in immediate termination of the appointment with no refund.
8. Refund Policy
All booking fees, treatments, packages, discounted services, and payments are strictly non-refundable. No transferable store credit will be issued unless expressly agreed by the clinic in line with these Terms & Conditions.
Results vary between individuals, and no guarantees are expressed or implied.
9. Agreement
By booking an appointment or purchasing a package, you confirm that you have read, understood, and agreed to these Terms & Conditions and all clinic policies.