Refunds & Exchanges

Refunds, Returns & Exchanges Policy (Alaia Aesthetics)

We recommend reading this policy carefully before placing an order.

No Returns / No Refunds (Hygiene & Post-Surgical Use)

Due to the nature of our products and their classification as undergarments (often used for post-surgical recovery), we do not accept returns and do not offer refunds or exchanges under any circumstances, except where:

  • there is a verified production fault, or

  • an incorrect size/item was sent in error by us.

This policy is in place to protect the hygiene and safety of all customers, as these garments may come into contact with the body and human fluids.

Reporting an Issue (48 Hours)

If you experience an issue with your garment, you must contact us within 48 hours of delivery at alaiaaesthetics@gmail.com and provide clear photo and/or video evidence so we can assess the concern.

Exchanges (If Approved)

If we confirm that an exchange is appropriate, you must return the garment within 2 business days of being advised by our team.

  • The item must be unused, unworn, and in original condition.

  • We can only dispatch a replacement once we have received either:

    • your return tracking number, or

    • the returned garment (unused) for inspection.

  • Return postage is the customer’s responsibility. Please include a prepaid return envelope/label, as we do not cover re-posting costs.

Sizing & Measurements Responsibility

Please note: customers are responsible for providing accurate measurements when ordering.

  • We produce garments based on the measurements submitted at checkout/forms.

  • We cannot accept responsibility for sizing issues caused by incorrect measurements, and we will not replace or refund items where measurements were taken inaccurately.

Fit Issues & Proof Required

If your garment does not fit, we will require evidence to assess the fit concern. This may include:

  • photos,

  • videos, and/or

  • a video call where appropriate.

If a customer declines to provide reasonable proof, they may choose to return the item for inspection. If we confirm the garment is unused, we may issue a partial refund minus 30% to cover production and handling costs. Shipping fees are non-refundable.

Any photos/videos provided are used strictly for order assessment and resolution purposes only.

Custom / Made-to-Order Items

All custom-made or made-to-measure items are non-returnable and non-refundable once an order has been placed.

Shipping fees are only refundable if your order arrives damaged or different to what was ordered.

Zero Tolerance Policy (Abusive Communication)

We reserve the right to refuse service, stop communication, and/or cancel support in cases of abusive, offensive, or hateful communication. We have zero tolerance for disrespect.

Items Not Eligible for Return (Strictly No Returns)

We do not accept returns for the following:

  • Custom-made shapers

  • Glute enhancement garments

  • Thong/Brazilian shapers

  • Bras

  • Gels and body wraps

  • Clearance / sale items

  • Free gifts